Returns & Enquiries
Faulty, Damaged, Incorrect
All online orders are covered by the Consumer Contracts Regulations 2014 which means we accept exchanges and refunds within 28 days of purchase. All returned products must be returned in their original condition unworn.
Even though we go to great lengths to ensure all our products are quality controlled, sadly you may be unlucky and receive a faulty item. In which case, we will offer you a free returns label so you can post the item back to us. The same goes for if the item is damaged in transit or if the item is incorrect. Just follow the 3 simple steps below:
Even though we go to great lengths to ensure all our products are quality controlled, sadly you may be unlucky and receive a faulty item. In which case, we will offer you a free returns label so you can post the item back to us. The same goes for if the item is damaged in transit or if the item is incorrect. Just follow the 3 simple steps below:
- Simply drop us an email with a picture of the faulty item , description of the problem and your order number
- We'll inform you on the best way on how to return the item(s) back to us. Usually in the form of a prepaid postage label.
- Once we receive your parcel, we will process your exchange/replacement within a few days.
Items that are damaged because of normal wear and tear are not considered to be faulty.
If you decide to return your product for an exchange or a refund you are liable for the cost of return postage and responsible for the safe return of the product to us. There may be a small fee depending on the weight and cost of your product to cover initial delivery and restocking which will be deducted from your order.
Our Returns Address is :
Gratitude Apparel LTD
PO Box 413
LIVERPOOL
L13 5YU
Once Your Item has been sent back to us please email us with the tracking details so we can track the parcel and make sure we receive it.
Once returned you will receive a refund within 1-7 days which will be applied to your original payment method.
Contact us :
For Any More Information On Our Products Or Regarding Delivery Or Returns Please Email Us On
GratitudeApparelUK@gmail.com
And We Will Get Back To You Within 24 Hours.
You Can Also Find Us On Instagram @GratitudeApparelUK
Have A Great Day!